Privacy Policy

1. Introduction

ConfigClaw ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and our remote setup services.

2. Information We Collect

We may collect the following information:

• Booking information: Name, email address, WhatsApp number, and scheduling preferences collected when you submit a contact request.
• Payment information: Payment details processed securely through our payment partners. We do not store your payment card information on our servers.
• Setup information: Network credentials, account details, and device information necessary to perform the remote setup, accessed only during the session.
• Communications: Messages sent to us via email, WhatsApp, or our contact form during setup and any support periods.
• Website analytics: Anonymous usage data collected through Vercel Analytics to understand site traffic and improve the website.

3. How We Use Your Information

• To schedule and perform your setup session.
• To process payments.
• To communicate with you about your service.
• To provide post-setup support during the hypercare period and any Managed Care engagement.
• To improve our website and services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services:

• Vercel Analytics: For anonymous website analytics. Subject to Vercel's Privacy Policy.
• Resend: For transactional email delivery when you submit a contact form. Subject to Resend's Privacy Policy.

5. Data Handling During Setup

During the remote setup session, we may temporarily access your network, devices, and accounts as needed to install and configure OpenClaw. We commit to:

• Not installing any software beyond what is required for OpenClaw to function.
• Not copying, storing, or retaining any of your personal files, passwords, or data after the session ends.
• Only accessing information strictly necessary for the setup.

We strongly recommend that you change any passwords or credentials shared with us immediately after the setup is complete.

6. Data Retention

We retain your contact and booking information for as long as necessary to provide our services and support. Payment records are retained as required by applicable tax and accounting laws. You may request deletion of your data by contacting us at any time.

7. Data Security

We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data. OpenClaw is designed to run locally on your hardware — your data stays on your machine and is not transmitted to ConfigClaw after the setup is complete.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.

To exercise any of these rights, contact us using the information below.

9. Cookies

Our website uses minimal cookies necessary for functionality and analytics. We do not use advertising cookies or trackers. Vercel Analytics collects anonymous, aggregated data and does not use cookies to track individual users.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our Services after changes constitutes acceptance.

12. Contact

Questions about this policy? Reach us using the contact form on our website.